Changing a Voicemail Greeting that is attached to an Auto-Attendant
From Inside The Office
- Dial into the Voice Portal's extension. (By default, this is 999. If this extension doesn't work for you, please contact LunaTech Support.)
- Press the star key *
- Enter the extension for your voicemail box when prompted. (This is the auto attendant's extension.)
- Enter the passcode for your voicemail box when prompted followed by the # key. (This passcode is the auto attendant's voicemail box passcode. If you do not have it or need it reset, please contact LunaTech Support.)
- Press 1 to access your voicemail box.
- Press 3 to change the no-answer greeting.
- Follow the prompts from this point forward.
From Outside The Office
- Dial your office main line or the desired Auto Attendant's number (if these are not the same or if you have multiple Auto-Attendants).
- Dial the Voice Portal's extension. (By default, this is 999, unless changed for your organization.)
- Enter the extension for your voicemail box when prompted. (This is the auto attendant's extension.)
- Enter the passcode for your voicemail box when prompted followed by the # key. ((This passcode is the auto attendant's voicemail box passcode. If you do not have it or need it reset, please contact LunaTech Support.)
- Press 1 to access your voicemail box.
- Press 3 to change the no-answer greeting.
- Follow the prompts from this point forward.